# StepUpCareer.in — Frequently Asked Questions

## General

**What is StepUpCareer.in?**
StepUpCareer.in is an AI-powered career platform for the Indian job market. It provides resume building, ATS optimization, mock interviews, job search, and career mentorship tools.

**Is it free to use?**
Yes, we offer a free tier with 200 starter coins, access to the Resume Builder with all 12 templates, 10 PDF downloads per month, and basic access to all tools. Premium subscriptions start at ₹499/month.

**What payment methods do you accept?**
We accept payments through Razorpay, which supports UPI, credit/debit cards, net banking, and wallets.

## Resume Builder

**How many templates are available?**
We offer 12 ATS-optimized templates: navy, mba, crisp, professional, classic, executive, compact, elegant, corporate, timeline, sidebar, and accentbar.

**Can I upload my existing CV?**
Yes, our CV upload parser extracts all sections automatically from your existing CV so you can edit and improve it.

**Are the resumes ATS-friendly?**
Yes, all 12 templates are tested with major ATS systems used by Indian companies including TCS, Infosys, Wipro, and others.

## ATS Score Checker

**How accurate is the ATS scoring?**
Our scoring is realistic — average CVs score 30-60, not inflated 80+ scores like some competitors. This gives you actionable insights for improvement.

**What dimensions does it score?**
Five dimensions: ATS compatibility, impact, clarity, relevance, and presentation.

## Mock Interviews

**How realistic are the AI interviews?**
Our AI interviewer uses randomized profiles, follow-up probing, curveball questions, and CV contradiction catching to simulate real interview pressure.

**Can I practice for specific companies?**
Yes, Smart Interview Prep generates personalized questions from your CV and can be tailored to specific company styles.

## Pricing

**What's the difference between Starter and Elite?**
Starter (₹499/mo) includes capped quotas for ATS checks, mock interviews (90 min/mo), and AI Styler. Elite (₹1,199/mo) provides unlimited ATS checks, 300 min interviews/quarter, and unlimited AI Styler.

**Can I cancel my subscription?**
Yes, you can cancel anytime from your profile page.

**What is Job Assurance?**
Job Assurance is our premium placement plan that combines all Elite tools with active placement support — your CV is shared with 50+ agencies, and you get at least 5 guaranteed interview calls with a money-back guarantee.

## Contact
For more questions, reach us at support@stepupcareer.in or visit our [Contact page](https://stepupcareer.in/contact).